Monday ~ Friday
9:00am to 4:30pm

For support: support@thermaltakehelp.zendesk.com
(Or click on the blue Help icon)

Click here for our Warranty Policy

How to submit a Warranty Request?
Head to this link and fill out the form. https://warranty.thermaltake.com.au/SubmitWarrantyRequest.php
This form will go directly to our Australian Warranty Department.

We offer a 30-day change of mind policy, provided the product(s) are unopened and in their original condition. Please note, customers are responsible for return shipping costs.

If you would like to return a products please contact our tech support email.
support@thermaltakehelp.zendesk.com

Where do we ship?
We ship Australia Wide

*Please note that dispatch and delivery times may be longer than usual during this peak season due to high demand.

Standard Shipping:
Standard delivery typically take 2-5 business days from the time of dispatch.

Express Shipping:
Express deliveries typically take 1-2 business days from the time of dispatch.

If you have difficulty using or accessing any element of this website or on any our mobile app or tool, please feel free to email us at support@thermaltakehelp.zendesk.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. This website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Although Thermaltake Australia is proud of the efforts that we have completed and that are in progress, we still view accessibility as an ongoing effort. Please feel free to reach out to us via the email address or contact number at the top of this page if you have any feedback or suggestions concerning how to improve the accessibility of this website, or if you need any assistance from us.